Refund policy

Every Folded Label piece is embroidered to order with the name, monogram or design you choose, just for you. Because of that, we can't accept returns or exchanges on personalized items. If something isn't right because of damage or a mistake on our part, we'll make it right with a free remake.

Damaged items
If your order arrives damaged, email hello@foldedlabel.com within 48 hours of delivery with your order number and photos of the damage and the packaging. Once we've reviewed the photos, we'll remake your item and ship it to you at no cost.

Our mistakes
If we embroidered something different from what you ordered, or used the wrong item or color, email us within 7 days of delivery with your order number and photos. We'll remake your item and ship it to you at no cost.

Please check your personalization
We embroider exactly what you enter, so please double-check spelling, capitalization and punctuation before you place your order. We can't remake items that match the personalization as it was submitted.

Cancellations and changes
You can cancel your order or change its personalization within 24 hours of placing it, as long as production hasn't started. Production can begin sooner, so contact us as soon as you can. Cancelled orders are refunded in full to your original payment method. Once production has started, we can't cancel or change the order.

Lost or stolen packages
We aren't responsible for packages that are lost or stolen after tracking shows them as delivered. If that happens, contact us and we'll help you file a claim with the carrier.

Questions
Email hello@foldedlabel.com and we'll be happy to help.